Privacy policy

PRIVACY POLICY
Last updated: June 23, 2026

ZYZO Pet Haven operates this online store. This Privacy Policy explains how we collect, use, store, and disclose your personal data when you visit our website, use our services, make a purchase, or contact us.

By using our website and services, you acknowledge that you have read and understood this Privacy Policy.

1. PERSONAL DATA WE COLLECT
Depending on how you use our website, we may collect: contact information (name, email, phone, billing and shipping address), order information, payment information, account information, communication data, and technical/usage data (IP address, browser type, cookies, page views).

2. HOW WE COLLECT DATA
Directly from you when you place an order, create an account, fill out a contact form, subscribe to our newsletter, or contact us. Automatically via cookies. From service providers such as Shopify, payment processors, and analytics tools.

3. HOW WE USE YOUR DATA
To process orders, accept payments, deliver products, and handle returns. To provide customer support. To ensure website security and prevent fraud. To comply with legal obligations. For marketing, where we have a legal basis or your consent.

4. COOKIES
Our website may use cookies to ensure functionality, remember your preferences, and analyze traffic. You can manage cookie settings in your browser.

5. DATA SHARING
Your data may be shared with: Shopify (our platform provider), payment processors, shipping and logistics partners, IT and analytics service providers, and government or law enforcement authorities where required by law. We do not sell your personal data.

6. SHOPIFY
Our store runs on Shopify. Shopify may collect and process data about your access to our website. More information is available in Shopify's Privacy Policy.

7. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their privacy practices or content.

8. CHILDREN'S DATA
Our services are not directed at children. We do not knowingly collect children's personal data. If you believe a child has submitted data without parental consent, contact us at zyzopets@inbox.lt.

9. DATA SECURITY
We apply reasonable technical and organizational measures to protect your data. However, no method of internet transmission or storage is completely secure.

10. DATA RETENTION
We retain your data for as long as necessary to fulfill the purposes described in this policy, comply with legal obligations, resolve disputes, and enforce agreements.

11. YOUR RIGHTS
Depending on your location, you may have the right to: access, correct, delete, restrict, or object to processing of your data, data portability, withdrawal of consent, and to lodge a complaint with your local data protection authority. To exercise your rights, contact us at: zyzopets@inbox.lt

12. MARKETING
If you subscribe to our newsletter, we may send you product updates and offers. You can unsubscribe at any time via the link in the email or by contacting us.

13. INTERNATIONAL TRANSFERS
As we use Shopify and other international services, your data may be transferred outside your country of residence. Appropriate safeguards are applied in accordance with applicable data protection laws.

14. CHANGES TO THIS POLICY
We may update this Privacy Policy from time to time. The updated version will be published on this page with the date of the last update.

15. CONTACT
For questions about our privacy practices, contact us at: zyzopets@inbox.lt or Totorių g. 30, LT-01144 Vilnius, Lithuania.
ZYZO Pet Haven is the data controller of your personal data.