Refund policy

RETURN AND REFUND POLICY
Last updated: July 3, 2026

ZYZO Pet Haven is an online store operated by Žydrūnas Laugalys, Lithuania.

Customers have 30 days to return an item from the date of receipt.

Items must be unused, undamaged, clean, with tags attached and in original packaging. An order number or other proof of purchase is required.

To initiate a return, contact us at: zyzopets@inbox.lt
Please include your order number, item name, and reason for return. If the item is damaged, defective, or incorrect, please attach photos.

Returns are accepted only after prior confirmation by email. Please do not send items back without confirmation.

In standard return cases, the customer covers the return shipping cost. If the item is defective, damaged, or incorrect, we will assess the situation individually.

A return shipping label is not automatically provided.

Once we receive and inspect the returned item, we will notify you by email. Upon approval, a refund will be issued to the original payment method within 14 days.

No restocking or administrative return fees are charged.

We do not currently offer direct exchanges.

EU customers have a 14-day right of withdrawal from the date of receipt. ZYZO Pet Haven additionally offers a 30-day return window if the item meets the conditions of this policy.

Some items may be non-returnable for hygiene, safety, or customization reasons, especially if used, damaged, soiled, without tags, or not in original packaging.

For return inquiries, contact: zyzopets@inbox.lt
We typically respond within 1–3 business days.