Terms of service

TERMS OF SERVICE
Last updated: June 29, 2026

Welcome to ZYZO Pet Haven. The terms "we", "us", and "our" refer to ZYZO Pet Haven.

By visiting our website, browsing it, or purchasing our products, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use our website or services.

1. ACCESS AND ACCOUNT
By using our website, you confirm that you are of legal age in your jurisdiction, or are using the website with parental or guardian consent. You are responsible for maintaining the security of your account credentials.

2. OUR PRODUCTS
We strive to ensure that product descriptions, images, prices, and other information are as accurate as possible. However, colors, sizes, or appearance may vary slightly depending on your device's display settings. Prices and availability may change without notice.

3. ORDERS
By placing an order, you make an offer to purchase the selected products. An order is accepted only when confirmed and payment is successfully processed. Please review all details carefully before placing your order.

4. PRICES AND PAYMENT
All prices are shown in the selected currency. Final amounts are shown at checkout before confirming your order. Shipping fees, customs duties, or import taxes may apply depending on the destination country.

5. SHIPPING
Order processing and delivery times are outlined in our Shipping Policy. Delivery times are estimates and may vary due to carriers, customs, public holidays, or other circumstances beyond our control.

6. RETURNS AND REFUNDS
Returns and refunds are handled in accordance with our Return and Refund Policy. If you received a damaged, defective, or incorrect item, contact us at zyzopets@inbox.lt with your order number, description, and photos.

7. INTELLECTUAL PROPERTY
All content on this website, including text, logos, designs, graphics, and images, belongs to ZYZO Pet Haven or respective rights holders. Reproduction or commercial use without prior written permission is prohibited.

8. THIRD-PARTY LINKS
Our website may contain links to third-party websites. We are not responsible for their content, privacy policies, or service quality.

9. SHOPIFY
Our store operates on the Shopify platform. All sales are made directly with ZYZO Pet Haven. Shopify is not responsible for transactions, product quality, delivery, or returns.

10. PRIVACY
Your personal data is collected and used in accordance with our Privacy Policy.

11. CHANGES TO TERMS
We reserve the right to update these Terms of Service at any time. Continued use of our website after changes constitutes acceptance of the updated terms.

12. CONTACT
For questions, contact us at: zyzopets@inbox.lt
We typically respond within 1–3 business days.