Shipping policy

SHIPPING POLICY
Last updated: July 3, 2026

ZYZO Pet Haven is an online store operated by Žydrūnas Laugalys, Lithuania.

ZYZO Pet Haven ships orders to selected European Union countries. Available shipping destinations are shown at checkout.

SHIPPING COST
Standard shipping: €12.99.
Free shipping is not currently offered unless explicitly stated at checkout or in a special promotion.

DELIVERY TIME
Estimated total delivery time: 10–26 business days.
Orders are typically processed within 0–1 business days after order confirmation.
Delivery time may vary depending on the destination country, carrier workload, public holidays, customs clearance, or other circumstances beyond our control.

SHIPPING DESTINATIONS
If your country is not listed at checkout, it means we do not currently ship to that location.

INCORRECT ADDRESS
The customer is responsible for providing the correct delivery address at the time of ordering. If you have provided an incorrect address, please contact us as soon as possible at: zyzopets@inbox.lt
If the order has already been shipped, address changes may not be possible.

DELAYED DELIVERY
If your order is delayed beyond the estimated delivery time, please contact us at: zyzopets@inbox.lt. Please include your order number and contact details.

DAMAGED OR INCORRECT ITEMS
If you received a damaged, defective, or incorrect item, please contact us at: zyzopets@inbox.lt. Please include your order number, a description of the issue, and photos if possible.

CONTACT
For any shipping-related questions, contact us at: zyzopets@inbox.lt
We typically respond within 1–3 business days.